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Terms and conditions

Ca’ Reale is a non smoking building.
Animals are not allowed.
The ownership is extempted from responsibility in case of damages and/or theft of vehicles in the private park area and objects outside or in the rooms( inside the building).
All intentional damages to our inventory and/or other equipment occurring during your stay shall be charged to you.

Reservations

You could reserve a room by e-mailing us or filling in the form in our site section “contact us” or calling us at +39 349 3631132 from 08:30 to 12:30 and at  +39 340 2428698 from 15:00 to 19:30.
It’s possible to check in starting from 14.00. The room must be vacated by 10.00 on the day of departure. Staying in the room later than 10.00 causes additional charge for stay.
Please ,when you make a reservation, inform us about your time of arrival .

Deposit and payment

When the reservation is confirmed a deposit is required: 30% of the total amount of the reservation, it can be paid cash or by bank money transfer ( our account details will be sent with the confirmation of the reservation).
The balance has to be paid cash on arrival.

Cancellations (partial or total)

In case of cancellations of your stay the following conditions will be applied :
– for cancellations seven days before arrival no cancellation fee is applied.
– for cancellations between 7 and 3 days before arrival a 30% of the total amount of the reservation is due to be paid;
– for cancellations between 2 days and the day of arrival the total amount of the reservation is due to be paid.
– for no show the total amount of the reservation is due to be paid.

Complains

All possible complains by individual or agency shall be taken into account only if reported during the stay, we will do our best to find a satisfying solution to possible inconveniences.
All later claims shall be rejected.

Privacy

All your personal data will be processed respecting your privacy according to the Italian 675/31-12-1996 law.

Office hours and holiday periods

You can call us every day at +39 349 3631132 from 08:30 to 12:30 and at  +39 340 2428698 from 15:00 to 19:30 except on the following holidays:
1st Jannuary( New Year’s Day);
6th Jannuary ( Epiphany);
Easter Monday;
25th April ( National Liberation Day);
27th April (Saint Liberale , Patron Saint of the city);
1st May ( Labour Day);
2nd June (Republic Day);
15th August ( Ferragosto/St. Mary’ Assumption);
1st November (All Saints’ Day);
8th December ( Immaculate Conception);
25th December ( Christmas);
26th December ( Boxing Day);
In these particular holidays we ask you to contact us only for urgent reasons or to contact us by e-mail, we will answer as soon as possible.

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